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Supervisor, Client Services- Full Time- Belleville, ON

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Date: Jul 26, 2022

Location: Belleville, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.                     

 Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers.  With over 5,700 employees, we all make a difference and that’s why our people are so important to us. 

 

This is an exciting time to grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

 

Reporting to the Manager, Client Services, the Supervisor is accountable for providing leadership to the Patient Service Centre locations. This position is responsible for the day to day management of employees, workflow, client service, occupational health and safety, and resources within the aforementioned locations, and is also responsible for ensuring compliance with all corporate policies and procedures. As needed, may be required to perform phlebotomy and undergo an annual competency assessment. Working environment includes office-time plus regularly scheduled travel to assigned locations and client visits. This position is responsible for the day to day management of employees, workflow, client service, occupational health and safety, and resources within a single or several assigned sites


Accountabilities:

  • Responsible for attracting and retaining talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager. Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
  • Responsible for developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
  • Delivery on service and quality standards (Patient Wait Times, accuracy, documentation, regulatory compliance/audit track record, health and safety, etc.)
  • Manages implementation of workflow changes within the sites (identify, implement and manage change)
  • Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
  • Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups.
  • Participate in local Leadership Teams and provide timely and appropriate communication to area staff.


Requirements:

  • High school graduate or equivalent experience.
  • Graduate of a lab assistant program or comparable practical experience.
  • 3-5 years of experience in Healthcare.
  • Previous labour relations experience is an asset
  • Leadership experience is an asset. Supervisory experience would be preferred.
  • Phlebotomy skills, Home Care and/or Data Sort experience are required.
  • Must be a “self-starter” and able to create a positive employee relations climate, fostering common goals and teamwork.
  • Proven ability to implement business plans including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
  • Office time plus regular travel to assigned locations, client visits and travel to surrounding regions to provide coverage.
  • As needed, may be required to perform phlebotomy and undergo an annual competency assessment.
  • Must have reliable transportation.
  • Evenings and weekend work may be required.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.


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