Senior Manager, Strategic Partnerships

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!

The Senior Manager, Strategic Partnerships BC is responsible for the management of key government and healthcare relationships in BC to support LifeLabs strategic vision. 

The Senior Manager will work with internal and external clients to ensure the coordination and completion of key contractual deliverables, develop proposals and support the management of operational issues that negatively affect LifeLabs services in BC. 

Reporting to the VP BC Government Contracts and Partnerships the Senior Manager needs to be comfortable working with government and healthcare stakeholders. A wide degree of critical thinking, creativity and latitude is required. 

Core Accountabilities:

• Managing the development and approval of proposals for new services in BC. This includes development of proposals, business cases and presentations to both internal and external stakeholders.  
• Coordinating the implementation of new services for the BC Government including new areas of scope, changes to tests and methodology and quality changes. Working closely with operations and quality to ensure the requirements are understood, implementations are met on time and on budget, and communications are completed effectively.
• Developing materials to showcase the value of the services LifeLabs provides in BC to government and other healthcare stakeholders.
• Supporting the management and reporting of operational issues to government (including resolving/responding to patient complaints received from government) working with LifeLabs operational team. This includes development of briefing notes and other communications for government review.
• Fostering and building relationships with leaders in the health sector including health authority laboratory leaders 

Required Experience

• 7+ years of experience in a related role with a similar level of experience; with at least 2 years’ experience in healthcare 
• Degree in Health Administration, Business, Finance, Management, Project Management (PMP), or a related field.
• Proven ability to gain support for and drive organizational strategies 
• Experience working directly with government and/or healthcare organizations
• Project management and business planning experience is an asset
• A detail and results oriented self-starter with demonstrated analytical expertise
• An excellent written and verbal communicator, including experience drafting briefing notes for senior executives
• Leadership and interpersonal skills with a collaborative mindset
• Strong MS Word, Excel and PowerPoint skills
• Entrepreneurial aptitude to develop the new role

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At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.