Patient Service Centre Assistant

Improve lives. Love your job. Grow your career.

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 382 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 6,000 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practices, and business development opportunities. LifeLabs is currently looking for a Patient Service Centre Assistant to join our team in Kimberley, BC.

As a Patient Service Centre Assistant, you are responsible for safe, accurate and efficient collection of patient information from the initial greeting of the patient to the accurate data entry of patient information to ensure smooth specimen collection process and proper patient flow in and out of the centre. You will also perform other duties related to keeping the PSC in operational order.  

Our team is looking for an office assistant that will be responsible for identification and data entry of customers who visit our Kimberley Patient service center.
Applicant must be flexible to work within our hours of operation between 7am and 2:30pm Monday to Friday. Will be scheduled 20-27.5 hours per week. Previous customer service and data entry experience preferred.

Accountabilities:

• Greet patients upon arrival at the lab, review requisitions for accuracy, request information as required from patients, determine if patients have followed necessary test preparation protocol prior to specimen collection and provide instruction to patients regarding the specimen collection process.
• Accurately enter computer required patient demographics, requisition information and any additional information related to the processing of test results.
• Accept and reconcile patient specimen drop-offs
• Cash collection and reconciliation for uninsured testing.
• Print and deliver reports to physician offices if required.
• Maintain adequate stock of supplies for specimen collection and preparation.
• Prepare personal time sheets, maintain manuals and other related files.
• Perform all assigned activities according to current LifeLabs Policies and Procedures including equipment maintenance, quality control, SPP, etc.
• Assist in problem solving related to workflow and PSC organization and provide input, as required, at team meetings.
• Stay informed and comply with all safety regulations as they relate to the PSC environment (i.e., WHMIS, TDG, LifeLabs Safety manual, Infection Control).

The right person for this role will be focused on great customer/patient service. Other requirements include:

• High school graduate or equivalent experience.
• Good computer skills with a minimum typing speed of 40 wpm.
• Excellent communication skills.
• Ability to maintain the strictest standards of patient privacy and confidentiality.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated strong customer service skills when dealing with clients and doctors and other contacts especially in stressful situations.

• Knowledge of IntrLab is an asset.

Ready to make a difference? Apply today!

This is an in-person role. 

Hiring Range: 22.74‬ - 22.74 

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.  

Employee Benefits: 

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. 

Retirement Savings Plan: 

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. 

Vacation Entitlement: 

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness: 

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. 

Employee Giving program: 

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. 

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations. 

Make a difference - join the LifeLabs team today!