Supervisor, Logistics- Full Time- Richmond Hill, ON

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Date: Nov 14, 2023

Location: Richmond Hill, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!


The Logistics Supervisor will report into the Logistics Manager and is responsible for building and leading a strong logistics team through coaching, mentoring and continual feedback to team members, as well as selecting the right talent and fit for the team. The Logistics Supervisor will ensure efficient workflow and quality processes to meet our delivery standards and operational goals within their assigned site. Along with addressing Logistics, health and safety, performance there is a requirement to deal with and conflict issues in a timely manner and ensuring steps are put in place to eliminate future occurrences.




  • Provide leadership at Site and ensure quality, customer care and problem resolution at the site level
  • Lead, oversee and manage logistics team including hiring, onboarding, and training, scheduling, and managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
  • Manage day to day operation of their area and generally plan to weekly or monthly cycles.
  • Supports a work environment of continuous improvement with safety as a priority.
  • Accountable for timely execution of all pickups/deliveries and adherence to routing guidelines while adhering to a Master Route and Employee Schedule and deploying resources on an exception basis due to unscheduled absences.
  • Provide insight and feedback to monthly operations and finance reports.
  • Able to analyze and manipulate data proficiently in excel
  • Coordinate fleet repairs, annual licensing, insurance updates and adhere to maintenance schedules, investigating issues and daily variances. Troubleshooting and repair/return activities of all hardware required for shipment management.
  • Supervisors may be required to provide some on road duties.
  • Support SOPs, Regulatory Compliance, Reporting and Document Control processes


Knowledge and Skills


  • High School Graduate
  • 3+ years Logistics Experience
  • 3+ years Professional Driving Experience
  • Requires full valid Class G Driver’s license, clean driving abstract
  • Logistics Lead experience is a definite asset
  • Proficiency in Microsoft Excel
  • Experience dealing with unions


Ready to apply


The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. 


Hiring Range: $64,200 to $81,900

In this position, you will be eligible for Lifelabs annual bonus.


Employee Benefits:
In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.


Retirement Savings:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.


Vacation Entitlement:
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year. 


Employee Wellness:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.


Employee Giving program:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.


In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.


As a caring and customer driven organization, LifeLabs is committed to providing inclusive, barrier free services and workplaces. We will accommodate the accessibility needs of individuals with disabilities during the recruitment process. Should you require accommodation, please advise the Recruiter who contacts you and we will work with you to meet your needs. 


About LifeLabs 
LifeLabs has operated in Canada for more than 50 years. It is a leading provider of laboratory testing and management services, contributing to the treatment and prevention of disease by enabling healthcare providers to operate more efficiently and effectively. LifeLabs provides more than 100 million diagnostic tests for approximately 19 million patients visits annually. Information from these tests plays a vital role in predicting, diagnosing, treating and monitoring disease. LifeLabs operates the largest community medical laboratory network in Canada, together with our hospital and healthcare partners. LifeLabs also partners with healthcare providers to build a healthier Canada by transforming and managing laboratory organizations to better meet the complex healthcare challenges of today and tomorrow. 


Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.


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