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Accounts Receivable Associate - Full Time - Temporary - Hybrid - Toronto, ON

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Date: Jan 20, 2023

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.


Make a difference – join the LifeLabs team today!


Reports to: Senior Manager, Accounts Receivable


Purpose of the Role: The Accounts Receivable Associate is responsible for the full Accounts Receivable cycle, which includes billing and revenue recognition, reconciliations and resolving any issues related to incorrect or outstanding payments, collections, and applying customers payments.


This is a full time temporary role for 1 year. Health benefits are applicable.


Core Accountabilities

  • Produce financial and management reports
  • Assist in general financial management and analysis
  • Maintain billing system, generate invoices and account statements
  • Investigate and resolve any irregularities
  • Contact overdue customers for payment
  • Handle all incoming billing phones
  • Apply cash as per customers' instructions
  • Minimize / eliminate unapplied cash. Integration of other systems with Oracle Cloud
  • Escalate issues to Team Lead and / or Managers, suggesting solutions and preventive measures as well as recommend areas for improvement
  • Cooperate and clearly communicate in a timely manner with different stakeholders (Answer questions and requests)


Minimum Qualifications and Skills

  • High School Diploma, College diploma with a focus on accounting would be preferred
  • Previous co-op experience with an accredited college or 1-2 years of accounts receivable and collections experience
  • Understand the AR impact on the Organization financial health
  • Understand the accounting principles and practices, invoicing and processing of payments.
  • Background in Healthcare industry is considered an asset
  • Must have experience with ORACLE and Microsoft Excel
  • Strong attention to detail with a high degree of accuracy
  • Strong communication, customer service and interpersonal skills with the ability to develop and maintain effective relationships with clients and co-workers
  • Open to work onsite 2-3 weeks per month


At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email


LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.


LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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