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Director, Change Management (Contract 12 - 18 months)

Date: Jul 26, 2019

Location: Toronto, ON, CA

Company: LifeLabs

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.  


Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers.  With over 5,700 employees, we all make a difference and that’s why our people are so important to us.  


This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.


The Director Change Management is responsible for the development, planning, implementation and evaluation of all Transformation-related change strategies and plans for LifeLabs.  Working closely with the Transformation Steering Committee, TMO, workstream leads and management teams across all functional units, this role is accountable for enabling change adoption across all transformation workstreams and stakeholder groups to achieve strategic outcomes. The incumbent reports to the Senior Vice President, People.


Core Accountabilities:


• Develop, evaluate, and review a change management strategy (planning horizon 1-3 years) based on the nature, scope and size of the strategic changes across transformation workstreams including determining and diagnosing the scope and impact of the change, developing change management strategies and integrated change management plans.

• Manage and iterate change management project plans both program-wide and by transformation workstream.

• Enable and support SLT, Human Resources and people leaders to lead change in their respective business areas, based on prioritized initiatives.

• Build change management capability throughout LifeLabs by developing change competency through best practice awareness, demonstration and practice; contribute to change management learning and development curriculum.


Minimum Hiring Requirements:


• Bachelor’s degree or similar post-secondary accreditation

• Minimum 10 years of change management project experience, which includes developing, implementing and managing large-scale, cross-functional organizational change initiatives

• Completion or pursuing a change management certification or designation (e.g. Prosci Certification, Association of Change Manage Professional (ACMP) or Change Management Institute (CMI)) is an asset

• Acute business acumen and understanding of organizational dynamics

• Experience and knowledge of change management principles, methodologies and tools

Proficiency in maintaining long term, strategic and tactical view of change to identify risks and opportunities

• Ability to ensure integration across multiple change workstreams that will impact common stakeholders

• Ability to balance the need to adopt change while maintaining key elements of "business as usual" for operational continuity

• Excellent interpersonal skills and the ability to establish strong relationships with a wide range of stakeholders

• Strong collaboration, partnership and influencing skills

• Strong written and oral communication skills

• Ability to influence others without position power to support transformation and actions and behaviours required to achieve it

• Superior project management skills

• Flexible and adaptable; able to work in ambiguous situations

• Collaborative. Able to work with diverse stakeholder and project team members across all levels to ensure buy-in and commitment to the transition process

• Works systematically to resolve complex functional and cross-functional problems, identify causes, anticipate implications and make informed decisions

• Able to ‘juggle’ priorities of multiple activities and stakeholders to meet diverse and sometimes conflicting deadlines

• Ability to directly address/identify conflict and obstacles, and escalate as appropriate

• Exhibits resilience and tenacity and keeps stakeholders energized, committed and on tracks


LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.  Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at  (416) 675-4530


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