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Director, HR Operation Excellence

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Date: Jan 5, 2022

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!


This is an exciting time to join our Human Resources team and have a positive impact supporting strategic business outcomes. As the Canadian Healthcare landscape continues to evolve, LifeLabs is positioned to leverage its core, while selectively growing through diversification, acquisition, and governments’ focus on community-based healthcare services.


The Opportunity 
We are seeking a Director, HR Operation Excellence who will be excited to innovate and build the future of our HR Operations. As a part of the HR Leadership Team, you will continue to build HR Operational Services to streamline access to HR support and information and simplify how employees and leaders access HR and HR services.  You will design, build, and deliver solutions to optimize HR delivery of services to eliminate manual work, drive efficiency, improve processes with an overall goal to enhance HR service delivery and the employee experience to ensure LifeLabs remains competitive and recognized internally and externally as a great place to work.


This position is a great opportunity to use your experience in designing effective and efficient HR processes and operations and to bring your strong operational and process mindset to scale the team and processes through growth over the next few years.   Your strategic mind and proactive manner, with a focus on innovation, efficiency, and the people experience will be critical to this position. 


A Day in the Life

  • Vision and develop the strategy for a best-in-class, customer service-oriented HR Operational Services that will act as a central point for employees on HR matters related to hire-to-retire transactions, policies, practices, and procedures.
  • Develop a plan for a new HR Operational Services taking into account HR transformation and leveraging the implementation of Oracle HCM to build the following: 
    • 24-hour access to tools, resources and self-service for everyday transactions
    • Advisory and support for day-to-day inquiries, advice and transactional support
    • Management of complex HR processes, people analytics and operational excellence
  • Oversee the payroll team that is responsible for the payroll system and ensuring that employees are paid correctly and on time. Ensure compliance with payroll processes, company policy, and legislative requirements including developing payroll guidelines and processes.
  • Ensure HR Operations’ audits and control processes are developed and followed in compliance with external regulations, and internal policies and procedures. 
  • Ensure compliance with relevant data privacy/protection policies and regulations.
  • Provide leadership across HR in participating and replying to internal and external audits.  
  • Measure and drive operational and performance requirements through the creation and analysis of KPIs. 
  • Build process documentation, work instructions, scripts and all other supporting documentation for the team working in HR Operational Services with a focus on employee experience, efficiency and quality advice. 
  • Lead the proactive management of HR policies to ensure they reflect HR COE design, regulatory requirements, legislative changes and/or business needs. 
  • Partner with Labour Relations to implement and update collective agreement terms and requirements. 
  • Promote new ways of working; consolidating, standardizing, and automating work to create capacity across HR.
  • Embrace continuous improvement; promote HR governance, and the use of data and analytics to drive accountability, learn and adapt to meet changing needs.
  • Stay connected to the marketplace for opportunities to remain competitive with system enhancements, new vendors and improve overall effectiveness. 
  • Lead and manage a team of HR Operational Services professionals providing coaching, development, and training to ensure a high level of engagement.


Education, Skills and Experience 

  • University degree and 10+ years of HR operations experience designing and leading an HR operations or HR shared services team for a company of over 5000 FTEs.
  • Experience with a variety of HR systems.
  • Strong people leader experience and demonstrated ability to develop talent and build an engaged team.
  • Proven ability to influence and drive change aligning people strategy with business goals.
  • Knowledge of Human Resources best practices and standards. 
  • Understanding HR and payroll processes including records administration, statutory reporting, and regulations.
  • Knowledge of employment laws, regulations and practices and the implications on HR processes.
  • Ability to build and maintain collaborative, positive relationships with all stakeholders in a matrix structure.
  • Excellent problem-solving skills with ability to apply sound judgment and innovative solutions to challenging issues. 
  • Experience in developing business requirements, process analysis and process Improvement.
  • Excellent verbal and written communication skills.


At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.


LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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