HR Operations Coordinator

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

As part of a large & national team, the HR Operations Coordinator is responsible for providing internal client groups and employees with support services for all inquiries and requests for HR related matters. This role will provide accurate and efficient support for all HR transactions and information in areas such as: LifeLabs policies, guidelines, processes and procedural queries and interpretations, HRIS transactions, changes to personal information and resolving any administrative issues that the client may have.

This is a Full Time Hybrid role based at 30 International Blvd, Toronto, M9W 5P3.
 
Core Accountabilities

• First point of contact responsible for answering incoming calls and emails to ensure that client service satisfaction is being achieved and that all clients' inquiries/requests are managed and resolved in a timely and professional manner.
• Manage and action high volume, transactional and administrative requests from current/former clients via phone, email and/or in-person meetings.
• Processing of all employee changes within the HRIS System.
• Accountable for the delivery of excellent client-focused service by engaging in active listening and projecting the highest level of professionalism in every interaction.
• Ability to diagnose problems and lead correction efforts through effective communication and efficient execution.
• Provide knowledge and explanations of all company policies, procedures and labour laws directing clients to appropriate resources as needed.
• Liaise with other areas of HR to leverage their knowledge, experience and resources to assist clients in resolving all matters including those that are beyond scope.
• Responsible for documenting.
• Make suggestions for work flow and process improvements. Proactively identify process inefficiencies and inconsistencies and collaborate toward an improved and more productive process that will enhance the overall client experience.

 
Qualifications and Skills

• Excellent communication skills, both written and verbal
• Previous experience with HRIS Systems required (Preferably Dayforce, Kronos)
• 1-3 Years’ experience in a related HR Support role
• Must have Post-secondary education with a Diploma in Human Resources or other business-related focus required
• Strong customer service experience and background
• Strong knowledge of labor laws (ex. ESA)

#LI SW1 #Indeed

This is a hybrid role. 

Hiring Range: 46,700 - 59,500 

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.  

Employee Benefits: 

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. 

Retirement Savings Plan: 

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. 

Vacation Entitlement: 

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness: 

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. 

Employee Giving program: 

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. 

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits. 

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.