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HR Operations Coordinator - Toronto - Temporary

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Date: Jan 10, 2022

Location: Toronto, ON, CA

Company: LifeLabs


LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!


As part of a large & national team, the HR Operations Coordinator is responsible for providing internal client groups and employees with support services for all  inquiries and requests for HR related matters. This role will provide accurate and efficient support for all HR transactions and information in areas such as:  LifeLabs policies, guidelines, processes and procedural queries and interpretations, HRIS transactions, changes to personal information and resolving any administrative issues that the client may have.
Key Accountabilities:
• First point of contact responsible for answering incoming calls and emails to ensure that client service satisfaction is being achieved and that all clients' 
inquiries/requests are managed and resolved in a timely and professional manner.
• Manage and action high volume, transactional and administrative requests from current/former clients via phone, email and/or in-person meetings.
• Accountable for the delivery of excellent client-focused service by engaging in active listening and projecting the highest level of professionalism in every 
• Ability to diagnose problems and lead correction efforts through effective communication and efficient execution.
• Provide knowledge and explanations of all company policies, procedures and labour laws directing clients to appropriate resources as needed.
• Liaise with other areas of HR to leverage their knowledge, experience and resources to assist clients in resolving all matters including those that are beyond scope.
• Responsible for documenting.
• Make suggestions for work flow and process improvements. Proactively identify process inefficiencies and inconsistencies and collaborate toward an improved and more
productive process that will enhance the overall client experience.
Key Requirements:
• Excellent communication skills, both written and verbal
• Previous experience with HRIS Systems required
• 1-3 Years’ experience in a related HR Support role
• Post-secondary education with a Diploma in Human Resources or other business-related focus required
• Strong customer service experience and background
• Strong knowledge of labor laws (ex. ESA)




At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.


LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.


LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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