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Identity and Access Management (IAM) Analyst - Full Time - Remote - ON/BC

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Date: Jun 10, 2022

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.


Make a difference – join the LifeLabs team today!


REPORTS TO: Manager, Security Operations


PURPOSE OF THE ROLE: This position will be responsible for developing, Analyzing, deploying, and supporting comprehensive solutions based on unique and complex requirements and problems as they relate to identity and directory services, and must have a proven track record of providing IAM solutions.


As our Identity and Access Management (IAM) Operator, you’ll be responsible for the analysis, design, implementation, and maintenance of all layers of IAM applications, including Authorization/Authentication and Account Creation/Management/Provisioning in applications, data repositories, AWS cloud, and other directory services. This position may focus on technical and/or administrative aspects of IAM.


Core Accountabilities


Identity and Access Management

  • Drive and advance Identity management capability that aligns with our Cyber Strategy.
  • Designated resource to institute Privileged Access Management process/technology
  • Troubleshoot problems and respond to escalations as needed.
  • Conduct routine audits of applications to ensure compliance with established standards, policies, and configuration guidelines.
  • Create and maintain documentation such as requirement/design documents, operational drawings, standard operating procedures, manuals, etc.
  • Able to multi-task on multiple projects and tasks with contending priorities in a fast-paced environment.
  • Perform the day-to-day operational responsibilities related to IAM including single sign-on, authentication/MFA, identity governance, privileged access management, and secrets management.
  • Maintain documentation of operational procedures and similar references.
  • Provide input to the strategic plan and roadmap for all IAM functions.
  • Provide technical expertise and technology investment recommendations for new technologies and systems.
  • Lead or contribute to the planning and execution of projects to build IAM capabilities.
  • Stay current on the cyber security threat landscape, including the latest approaches to IAM and related domains.
  • Practice continual improvement for IAM practices and participate in activities to identify improvements, including internal measurement practices, security practice reviews and internal/external audits.
  • Designated resource to lead access review for security and internal compliance.


Stakeholder and Vendor Management

  • Primary technical resource for implementation, testing, and management of IAM solutions in relation to Enterprise projects. Align new and existing applications and systems to the IAM/PAM/RBAC framework.
  • Provide technical and governance oversight on the Identity Management projects. Serve as a Subject Matter Expert in the analysis, design, implementation, and support of all Identity Management projects, estimate timelines, and be responsible for their successful delivery while meeting the overall security and integrity of the solution.
  • Collaborate closely with multiple levels of leadership as well as peers to build alignment and advance initiatives
  • Work closely with the Business units and staff to ensure consistency when delivering capabilities and outcomes


Teamwork / Collaboration

  • Design, develop, test, implement, and maintain information security platforms to meet requirements for security functionality, performance, scalability, and resiliency
  • Work closely with the Cyber team on operational and performance statistics for managed systems to ensure reliability and availability, perform preventative maintenance, and automate routine procedures


Minimum Qualification and Skills

  • Bachelor's degree in computer science (preferred), information assurance, MIS, or related field, or equivalent.
  • Must have 10+ years of Information Security experience, specifically strong work experience in the IAM domain – Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Identity Access & Governance (IAG
  • Must have 5+ years’ experience in cloud IAM (Azure preferred)
  • Must have work experience on IAM/PAM products such as Azure AD, SailPoint Identity Now, Thycotic, CyberArk, Active Directory, LDAP - this must include experience with installations, configurations, and customizations (workflows/policies/rules) of the products in accordance with IAM/PAM best practices




At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email


LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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