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Key Account Manager (Healthcare)

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Date: Feb 8, 2021

Location: Toronto, ON, CA

Company: LifeLabs

About Us

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.  

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers.  With over 6,000 employees, we all make a difference and that’s why our people are so important to us.  

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.




The Key Account Manager – Ontario (Healthcare), will have a mandate to grow the business, as well as, is responsible for building a complete account strategy that consistently delivers solutions that are integrated synchronized and advantageous to the client and profitable to LifeLabs. The KAM is a regional customer facing role within the Enterprise Solution Team and reports to the Director, Enterprise Accounts. The incumbent is responsible for driving profitable revenue and closing opportunities within designated Strategic Accounts segments by leveraging the core competencies, human capital and assets of LifeLabs to initiate, develop and/or deliver unique solutions that result in improved customer outcomes.




  • Promotes the LifeLabs enterprise wide service offering to meet the requirements of large accounts thereby creating competitive advantage and accelerated growth.
  • Understands and assesses customer’s business objectives, strategies and needs
  • Leverages the full portfolio of the LifeLabs product and service offerings to create unique customer value to our largest, highest revenue/profit potential and most strategic customer accounts
  • Acts as the commercial lead within a matrix account focused solution team (BU sales representatives, internal and external subject matter experts - both clinical and operational) to maximize growth
  • Selling & establishing long term relationships with key accounts stakeholders including with ‘C Suite’ or senior level decision makers
  • Leverage the local sales organization, product specialists and/or subject matter experts for each line of business (Core, Genetics, and Wellness). 
  • Leverage internal clinical and operational expertise as well as the Enterprise Account Reps who will coordinate the onboarding, implementation of the solution and sustain the transactional elements of the relationship
  • Identifying innovative LifeLabs solutions to meet the Client and the Strategic Account segment needs
  • Key Account Manager-Ontario - will use information from customer relationships, business analytics, market assessment and internal stakeholders to develop a multi-year Territory plan. Identifying market/industry trends, this individual will also solicit feedback to identify new business development opportunities.
  • The Key Account Manager – Ontario Is responsible for all aspects of the territory account management (including detailed account planning and monthly sales reporting / forecasting) and is skilled in understanding key financial performance indicators and communicating opportunities, risks and actions in an accurate and timely manner
  • Negotiates contracts resulting in long-term commitments




  • Previous sales experience at executive level selling broad and complex product line for a minimum of 5 years required
  • Previous KAM and/or Pharmaceutical, Biotech Specialty Sales experience.
  • Proven ability to build long term strategic and senior level relationships and demonstrated capability to uncover a large complex organization’s strategic long term plan and short term tactics and translate into a winning solution
  • Demonstrated success as an expert in all aspects of value-based, solution selling and ability to work in cross-functional teams to meet clearly defined objectives that benefit the company and customer. 
  • Ability to effectively communicate, speak in public, and adapt to rapidly changing environments is a must.
  • Strong team leadership skills and knowledge of all products and services
  • Strong negotiation, critical thinking and problem solving skills
  • Strong internal and external networking skills with robust inter-personal skills that will develop and enhance long term relationships.
  • Understanding of diagnostics industry is an asset – but not mandatory

LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.  Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at  (416) 675-4530. 


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