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Labour Relations Consultant - Full Time - Hybrid - ON

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Date: Nov 11, 2022

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.


Make a difference – join the LifeLabs team today!


The Labour Relations Consultant will be responsible for advising, educating and supporting managers and supervisors on HR/LR related matters including the consistent interpretation and administration of LifeLabs Collective Agreements. Reporting to the Manager, Labour Relations, s/he will promote and support ongoing compliance and interpretation of LifeLabs policies, procedures and collective agreements as well as relevant federal and provincial legislation. 


In partnership with the HR Business Partners and HR Consultants, this role will participate in the development and communication of the organization employee/labour relations policies and programs while promoting a positive employer/employee relationship. 


Core Accountabilities: 

  • Advises and supports client group on all HR/LR related matters, including the consistent interpretation of LifeLabs Collective Agreements 
  • Advises and coaches client groups to assist in resolving employee relations/labour relations matters including consistent interpretation and application of policies, programs, and the collective agreement. 
  • Investigates and reports on complex employee relation matters including allegations of harassment, discrimination, and violence in the workplace.
  • Supports ongoing training and development activities for managers and supervisors related to Employee/Labour Relations activities
  • Administers performance management and progressive discipline processes, counsels’ managers in appropriate techniques
  • Works closely with HRBPs and HRCs to facilitate organizational change by ensuring the Unions are informed of relevant changes.
  • Assists in the development and adaptation of HR/LR training programs as required
  • Provides advice to managers/team leaders and employees regarding relevant Collective Agreements and employment legislation. 
  • Keeps abreast of relevant legislation and legal trends related to Labour Relations and Human Resources. 
  • Research labour relations policies and processes and provides recommendations regarding the enhancement of existing policies or the development of new policies
  • Maintains effective working relationships with union representatives in BC 
  • Coordinates and attends Labour Management meetings in B.C., prepares and distributes agenda and minutes and supports Operations leadership in providing thorough and timely follow-up to issues raised
  • Handles grievances at all levels of the grievance procedure. 
  • Conduct investigations, negotiation and resolution of disputes related to grievances as step one between employee and Supervisor/Manager and step two levels between steward and Supervisor/Manager. 
  • Maintains the company grievance database and prepares reports for SLT as required
  • Conducts research to prepare for collective bargaining and other LR guidance required for RFPs, etc. 
  • Assists in the preparation of cases proceeding to mediation and arbitration 


Minimum Hiring Requirements: 

  • Bachelor Degree in Labour Relations, Business or a related field 
  • Minimum 3 years in a related role within a unionized environment
  • Understanding of HR governance, legislation, labour and regulatory environment in order to identify issues and appropriately consult managers and employees
  • Demonstrated business acumen and consultative skills
  • Strong leadership, coaching, facilitation skills 
  • Problem solving skills, ability to determine root cause of complex issues and arrive at sound HR/Business solutions. 
  • Strong investigation and conflict resolution skills 
  • Detail oriented, self-motivated, and resourceful.


At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.


In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email


LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.


LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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