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Manager, Accounts Receivable - Toronto - Full Time

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Date: Jul 14, 2021

Location: Toronto, ON, CA

Company: LifeLabs

About Us

At LifeLabs, we are focused on our vision of empowering a healthier you!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.  

Agile, Customer-centred, Caring, Teamwork - We live our values every day in what we do to help our patients and healthcare providers.  With over 6,000 employees, we all make a difference and that’s why our people are so important to us.  

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

Reporting to Director, National Billings & Collections. The Billing & A/R Manager will lead Billing to Cash,~700M billed revenue  and the Company’s  Accounts Receivable function by delivering low transaction cost through RPA ( Artificial Intelegence ), high quality, client based, nationally delivered services and enabling LifeLabs to achieve its strategic objectives. This will be accomplished through Managing, Reporting, and Controlling the Accounts Receivable and Collections operations ensuring delivery of best practices, meeting performance objectives, and achieving excellence in customer service.  This role also involves collaborating with all areas of business as part of a shared services model supporting the order to cash processes. Key purpose is to ensure collection of revenue is timely, retention is maximized and client expectations are met.


Core Accountabilities:

• Manage, report, and control the Billing, Accounts Receivable function nationally, utilizing sound credit procedures, ensuring best practices, performance objectives, and excellence in customer service are utilized and achieved. 

• Responsible to ensure accuracy and completeness of Billing annualized `700M , manage both system and manual process.

• Lead and transform to move manual billing to automated process utilizing Robotics. (Artificial Intelligence) 

• Manage the continuous improve process for uninsured test / growth area billing 240M

• Responsible to manage process changes and controls with front end to reduce back office enefficiencies 

• Improve and reduce overflow from front end by 30% bi annually through process improvement

• Manage Collections functions utilizing sound credit procedures and industry best practices

• Overseeing noninsured services (contracts and self-pay) billing and cash receipts processing by Province, to ensure accurate invoicing and identify and drive automation to reduce cost reduction as assigned to the department

• Participate in new contracts RFP and contract renewals to ensure terms and conditions are met and deviations and mitigate.

• Responsible to lead and manage ~ 500M of Cash receipts, accruate application and

• Develop monthly cash flow forecast.

• Overseeing the credit and collections function including direct interfacing with key customers on collection matters and dispute resolution to minimize days’ sales outstanding.

• Manage Bad debt write off process and approve, analyse current bad debt write off ~1M and improve process to reduce bad debt and contribute to the EBITDA corporate targets.

• Lead and manage a national team of more than 25 that is highly capable, specialized and client focused.

• Work on Oracle cloud quarterly release with IT and represent the Billing and AR as a subject matter expert

• Continuously drive the improvement of systems and processes to ensure service delivery is streamlined and leading edge.

• Support the business to ensure tools, policies, processes, and transparency is utilized to optimize collection results.

• Leading implementation of a National Billing Platform.

• Managing Vendor relationship and enhance system to increase productivity and decrease cost of the operations

• Providing timely and accurate payment and account standing information and KPIs to measure and monitor performance of cash management, credit risk and efficiency of accounts receivable service delivery.

• Implement, maintain and administer policies, systems, financial and internal controls and highly efficient national standards that reduce risk, improve quality and maximize revenue retention.

• Integrating New Business Lines or diverse Revenue streams that meet both business interests and client needs.


Minimum Hiring Requirements:
• University Degree 
• Accounting Designation, CPA and / or MBA (or working towards one of these designations)
• 4-5 years previous experience working in finance
• Strong analytical and business planning skills in order to solve problems and research and escalate issues, when necessary 
• Good understanding of finance processes and data requirements 
• Developing management presentation capabilities 
• Experience with ERP systems (Oracle, Oracle Cloud, SAP, EPM application suites preferred) 
• Strong computer and reporting skills with an advanced proficiency in MS Excel and Word


LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.  Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at  (416) 675-4530. 


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