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Manager, Leader Success - Remote - ON

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Date: Jun 23, 2022

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.


Make a difference – join the LifeLabs team today!


Come join a dynamic and engaging team of professionals to level up our leadership cadre for the evolution of our business.


The Manager, Leader Success will be primarily responsible for providing a high-touch experience for our leader development, career growth and overall experience.  Help to instill our core values of: Agile, Customer-Centered, Caring and Teamwork within our leadership culture.


The Manager, Leader Success’s core objective is to be a trusted sage in the leader experience and a trustworthy advisor about leadership to the organization.    


Core Opportunities



  • Create a phenomenal Leader onboarding experience by developing, maintaining and updating a high touch program that reduces the learning curve of new leaders with supporting programs such as a formalized buddy program and orientation courses 
  • Use metrics to evaluate the effectiveness of programs available to Leaders and use that data to determine meaningful programs that cultivate a Leader brand that will help to attract and retain leadership 



  • Support a meaningful development plan process for Leaders to help them develop to the next level
  • Lead and support all Leader Assessments to help our leaders develop professionally
  • Build, maintain, and continually advance the leadership development strategy and curriculum, inclusive of in-class learning programs, virtual-led programs, performance support tools to build capabilities in leaders 
  • Drive a culture of collaboration by partnering with applicable functions and departments to ensure a consistent approach to Leader development at LifeLabs 
  • Utilize creative thinking capabilities to design and develop client-specific leadership interventions using innovative development approaches 
  • Provide thought leadership in the areas of talent development programs and/or processes, such as succession planning, development planning, and leadership development programs 
  • Oversee the launch of annual talent processes such as objective setting, performance management, leader development plans (LDP’s), talent reviews and succession planning for Leaders 
  • Work collaboratively with the organization leadership team develop a healthy leadership succession pipeline 



  • Facilitate training with Leadership as required
  • Manage vendor relationships with third-party leadership development suppliers while continually assessing and exploring new opportunities. Determine whether to build or buy content to meet the needs of the business 
  • Evaluate the impact of learning solutions for quality, improvement of performance business impact, and scalability 
  • Partner with the Diversity, Equity and Inclusion, Culture and Change teams to build on the foundation currently in place as well as lead new ideas 



  • Support organizational and departmental restructures to structure the organization for future needs 


Minimum Hiring Requirements

  • Post secondary education in a relevant field 
  • A minimum of 6 years developing and implementing successful leadership programs and structures 
  • Proficient in Microsoft Office Suite 
  • Experience designing training, completing Needs Assessments, and advanced ability for facilitation 
  • The ideal candidate must be able to instill confidence and credibility with the senior leadership as a trusted advisor and subject matter expert 


Certifications or designations in the follow areas are a strong asset: 

  • Certified Coach 
  • Organizational Development Designation 
  • Gallup Certified Coach or Master Coach
  • Thomas Assessments facilitator
  • Change Style Indicator facilitator 
  • DiSC facilitator

About the team you will be joining:
We are a growing team that is responsible for Talent, Leadership and Learning under a Community of Excellence.  In this role, you will not have any direct reports, but you will be responsible for leading processes, gaining influence and working with your teammates to accomplish what you need to.  The team currently consists of 4 people and with you that will make a happy group of 5.  We strive to improve each day, being constructively dissatisfied with what was done in the past.  We challenge each other to think bigger and better and find ways to perpetually innovate.  We are a team that moves forward with velocity and we have high standards for our output.  We are tremendously collaborative with our business.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email


LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.


LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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