Manager, Logistics- Full Time- Toronto, ON

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Date: Nov 14, 2023

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year. 


Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers.  With over 5,700 employees, we all make a difference and that’s why our people are so important to us. 


This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.


Reporting to the Senior Manager, Logistics and Materials Management, the Manager Logistics is responsible for ensuring proper transportation of all goods related to PSC activities and laboratory services.


Based in Toronto, ON, the successful candidate will ensure that LifeLabs Vision and Values are demonstrated in operational management while leading a team of Supervisors and Couriers


Key Responsibilities

  • Accountable for budget development and P&L performance of all regional courier operations (manpower, vehicle lease and operating costs, external courier costs/contracts).
  • Monitoring and executing transportation system wide process improvements; development of key performance indicators.
  • Responsible for leadership of the transportation component of the Business Recovery Plan and it’s implementation.
  • Responsible to work with Client Service and Laboratory Operations Managers and Directors responsible for customer service, specimen integrity and equipment utilization.
  • Responsible for ensuring transportation as a system operates effectively regionally and provincially and integrates with the broader operation across the province.
  • Accountable for budget performance on a day to day and annual basis, predicting and acting quickly upon variances ensuring corrective actions are put in place.
  • Achieve effectiveness through planning of resource allocation.
  • Ensure Business Recovery Plan preparedness of self and team.
  • As a member of the Provincial Management and Leadership team, responsible for the creation of a logistics strategy for Ontario that is consistent with Diagnostic sector objectives and goals.
  • Responsible for all aspects of transportation and logistics activities in Ontario.
  • Manage and coach direct reports to ensure their performance meets present and future needs creating a robust leadership team.
  • Responsible for the leadership and development of all couriers.
  • Identify and work to remove barriers from the work environment to keep employees/team contributing fully.
  • Logistics specialist with understanding and monitoring of distribution & delivery quality, regulatory compliance, fleet efficiency, logistics technology and process improvement.
  • Recommend and deploy technologies and tools that will improve efficiencies without compromising service and quality.
  • Ability to work collaboratively with LifeLabs and external colleagues for benchmarking and continuous
  • Responsible for logistics and logistics software.
  • Possess experience and understanding of benchmarking techniques.
  • Demonstrate ability to think strategically as well as be an analytical problem solver.
  • Demonstrated ability to plan, organize and implement change.
  • Strong customer service focus.


Required Skills and Experience:

  • Minimum Education College diploma, degree or post secondary education.
  • Canadian Institute of Transportation and Traffic (CITT) an asset.
  • Minimum 10 years Senior Management in Air or Ground Courier Transportation Industry or similar.
  • Office and outside environment. Extensive provincial and national travel to LifeLabs hub sites is required.
  • Experience with business case development.
  • Understanding of laboratory operations and knowledge of the industry in general an asset


Hiring Range: $76,800 to $97,900 

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.  


In this position, you will be eligible for Lifelabs annual bonus. 


Employee Benefits: 

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. 


Retirement Savings: 

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. 


Vacation Entitlement: 

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.  


Employee Wellness: 

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. 


Employee Giving program: 

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. 


In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits. 


Make a difference - join the LifeLabs team today! 


At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected. 


In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email


Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations. 

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