Manager, Mobile Services

Improve lives. Love your job.  Grow your career.

Reports to: Director, Mobile and New Services
 

Purpose of the Role:
 

The Manager, Mobile Services provides leadership to defined regional hubs, provincial & regional areas are aligned to meet organizational strategies. Contribute to the broader client services plan through the development and implementation of a regional strategy. Foster a continuous improvement culture to take advantage of every available opportunity to drive towards excellence and quality.

Accountabilities:
 

• Responsible for planning, monitoring, financial management, and all aspects of specimen collection and handling activities for their defined region and segment of patient services.
• Establish budgets and manage cost effective operations that meet financial plans and support service, quality, and cost KPIs.
• Ensure alignment and consistency to Provincial and National Client Services initiatives.
• Accountable for developing and coaching future leadership team members (succession planning).
• Provide strong leadership for improvement initiatives, eliminate obstacles, and monitor improvements for effectiveness.
• Create a positive employee relations climate by fostering common goals and vision in an atmosphere of collaboration and teamwork.
• Provide active leadership and development to all direct and indirect reports, ensuring all individual and team accountabilities are delivered through annual performance programs and that individual performance issues are addressed.
• Manage the team toward consistent attainment of annual operating budget, goals and Key performance indicators.
• Develop and implement provincial strategies, ensuring participation and contribution by all regional teams in order to meet the business plan/strategy.
• Lead and support system wide continuous quality improvements.
• Manage regional collection processes and procedures to maximize efficiency and effectiveness within regulatory accreditation and quality requirements including EH&S, IQMH and delivery standards.
• Manage Information and reporting (Provincial directives, SOP’s, KPI’s) to ensure effective communication and promote sustainability of the province.
• Align capitol, provincial strategy, and plan and monitor mobile collections specific to MyVisit within the province.
• Ensure the needs of laboratory users (customers) are met and any concerns brought forward are examined and remedied as required.
• Build relationships and manage service levels with local/regional external clients. Manage regional operations in support of Service Excellence initiatives.
• Every worker is to work in a manner that protects his or her own health & safety as well as the safety of those co-employees and others.
• Employees are to work in a manner that is consistent with the law and with safe work practices and procedures established by LifeLabs.

Minimum Hiring Requirements

• Post-secondary and/or college/university education with progressively responsible business experience.
• 3-5 years leadership experience managing a team and function
• Excellent written and oral communication, negotiation, client relationships, organizational, leadership and project management skills.
• Strong communication and influencing skills to effectively communicate complex legal issues and effect change.
• Ability to effectively engage with employees and clients.
• Ability to identify and implement best practices.
• Ability to think beyond the day-to-day and to operate on a 3-12 month planning and goal horizon.
• Strong computer skills – proficient in Microsoft applications

This is a hybrid role. 

Hiring Range: 78,300 - 99,800 

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.  

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits: 

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. 

Retirement Savings Plan: 

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. 

Vacation Entitlement: 

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness: 

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. 

Employee Giving program: 

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. 

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits. 

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Make a difference - join the LifeLabs team today! 

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.