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Senior Business Analyst, EPMO - Full Time - Remote

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Date: Dec 24, 2021

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!

Reports to:  Portfolio Manager, ePMO Purpose of the Role: Perform business analysis related functions to support a portfolio of projects in corporate IT.


The Senior Business Analyst - IT will collaborate with cross-functional teams across LifeLabs to optimize processes and improve efficiency. They will work closely with the Project Manager to assist in defining, launching, implementing, and managing of initiatives within the portfolio.

Experience with business requirements gathering, process mapping & optimization, data analysis, and competitive/market analysis is required.


Core Accountabilities: 

  • Work with internal and external business customers to document both functional and non-functional requirements.
  • Lead and facilitate solution development sessions to evoke effective customer feedback.
  • Facilitate successful delivery of project requirements to meet client specification.
  • Complete and document any process mapping and process re-design/improvement opportunities.
  • Effectively manage customer expectations in solution development.
  • Contribute to IT solution quality by assisting in the development of quality test plans and participate in testing processes.
  • Represent IT organization in operational readiness to ensure IT solution life-cycle sustainability.
  • Support the Project Manager in ensuring a smooth transition from project delivery to post-delivery support with necessary documentation.
  • Contribute to business and technical workshops.
  • Outline and administer requisite training when needed and ensure training needs for new projects are met.


Minimum Hiring Requirements:

  • University degree in Computer Science, Business Administration, Management Information Systems or equivalent education
  • A minimum 7 years’ experience as a Business Analyst or Project Lead in corporate IT
  • Experience in healthcare would be an asset
  • Experience working on large scale projects.
  • Ability to quickly understand business processes, products and services and apply to strategic direction.
  • Strong understanding of the Software Development Life cycle (SDLC).
  • Strong research, analytical, data collection and problem solving skills with the ability to make independent judgments.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment with proven analytical and problem-solving abilities.
  • Formal Business Analysis training, such as IIBA certifications, would be an asset.
  • Advanced proficiency with Microsoft Office Suite including MS Project & Visio.
  • Excellent written and verbal communication skills.


At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.


LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

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