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Associate Product Manager

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Date: Feb 18, 2021

Location: Toronto, ON, CA

Company: LifeLabs

About Us


At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centers and 16 laboratories and we service over 20 million patients and consumers each year. 


Caring, Agile, Customer Driven, One Team – We strive to live our values every day to best support our patients, customers and healthcare providers.  Our lived values are the cornerstones of our culture.  With over 6,000 people working here, we all make a difference every day – that’s why our people are so important to us. 


This is an exciting time to join our LifeLabs team as we evolve our business and continue to deliver high quality services in a changing health care environment. Grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.




Reporting to the Product Manager, General Diagnostics, this role will provide business process and operations support for the General and Advanced Diagnostics department. We are looking for an accomplished Associate Product Manager to improve our company’s strategies related to Direct to Consumer private pay diagnostics testing.  


The Associate Product Manager will collaborate with cross-functional teams across LifeLabs to optimize processes and improve efficiency. They will work closely with the Product Manager to assist in launching, implementing, managing, tracking performance and growing the products within the General Diagnostics portfolio.


A successful Associate Product Manager:


  • Have a strong background knowledge in business and science/health, M.Sc or MBA (considered an asset). In addition to understanding the science and technology behind lab diagnostics testing
  • Will understand consumer’s needs and will be able to develop processes to improve customer experience, operational efficiency and drive growth.
  • Interacts closely with cross-functional teams at LifeLabs (marketing, sales, operations, medical and business intelligence) in order to drive success


The ideal candidate will have a strong background in business and sciences, experienced in business analysis, including competitive/market analysis, and process optimizations, experience at a medical/pharmaceutical company and project management. Experience with process mapping, business requirements gathering, data analysis, and competitive intelligence required.


Duration - 1 year contract role.





  • Support the product team in launching, implementing, managing, tracking performance and growing the products, programs and services within the General Diagnostics portfolio
  • Assist with designing and developing product plans and roadmaps
  • Compile and report product optimizations to product team, coordinate release timelines and implementation
  • Triage and coordinate resolution of product defects and issues



  • Gather business requirements and maintain Business Requirements Documents
  • Work closely with Sales, Marketing and Business Intelligence teams to report and track product volumes and revenue
  • Analyze consumer behavior, including market research and market intelligence to meet product demand and growth
  • Assist with the development and execution of Business Plans that will drive growth to reach financial objectives
  • Collaborate with the Marketing team to determine strategies and plans for product awareness growth



  • Understand internal processes with Lab Operations, Bioinformatics, IT and MedSci teams to identify areas of efficiency or cost saving, as well as trouble shooting operational issues
  • Collaborate with cross-functional teams to develop current state process maps, as well as assist with the design of ideal future state processes
  • Identify and concisely report areas of process improvement and efficiency to product team



  • Interact closely with Project team to ensure all project documentation is processed in a manner to ensure smooth execution
  • Gatekeeper of project approvals, budget and timeline information
  • Ensure PMs maintain project status reports with accurate information
  • Support Project team as required



  • Maintain and store up to date product and project documentation
  • Ensure contracts and all vendor documents are properly signed and processed
  • Ensure appropriate contracts are forwarded to proper departments for approval and storage



  • Masters of Science, Masters of Health Administration, or other Health related Master’s degree
  • Masters of Business Administration (considered an asset)
  • Prior knowledge and experience within health care/life sciences industries
  • 2-5 years of experience in a similar role
  • Product or service launch experience an asset
  • Demonstrated project management and process mapping/planning experience.
  • Proven ability to collaborate across cross-functional teams to ensure all business requirements and processes are documented
  • Experience working in the lab diagnostics field considered an asset
  • A highly organized and results-oriented self-starter with demonstrated analytical expertise
  • Excellent written and verbal communication skills
  • Able to prepare cohesive and concise reports based on notes provided by others
  • Experience working independently and in a team-oriented, collaborative environment
  • Ability to adapt to shifting priorities, demands and timelines
  • Positive, enthusiastic and energetic
  • Ability to elicit cooperation from a wide variety of sources
  • Demonstrates initiative in responding to situations where no direction is available or where no precedents exist
  • Highly organized and efficient
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Demonstrated ability to develop processes and structures to manage information and work 

LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.  Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at  (416) 675-4530. 


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