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Senior RPA (Robotic Process Automation) Specialist - Full Time - Remote - ON/BC

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Date: Jun 15, 2022

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!


Reports to: Senior Manager, Business Applications


Purpose of the Role: Acts as the Service Owner and Subject Matter Expert on Robotic Process Automation (RPA) at LifeLabs. Develops automatic strategy, reviews requirements, and supports implementation projects. This role will perform first-level support for RPA Bots and work with support partners for issue resolution. In addition, this role will interact with internal and external contacts to execute tasks related to progress updates, identifying and resolving issues, and supporting testing and implementation.


Core Accountabilities


  • Lead RPA solutions from design to delivery
  • Design solutions that effectively addresses both functional and non-functional requirements
  • Act as Technical Lead for RPA implementation projects and ensures that vendor develops Bots that are highly scalable and available
  • Perform code review during development to ensure compliance with standards and best practices
  • Creates, updates and reviews appropriate design documents, ensures implementation details and source code are sufficiently documented
  • Articulate complex technical solutions to key business stakeholders


  • Provide first-level of support and escalation for all RPA issues
  • Own the RPA service and manager relationships with business users
  • Manage the RPA support along with Vendor
  • Evaluate and monitor robotic systems after installation for maximum efficiency and ensure functionality is optimized
  • Ensure RPA platform is up to date with product releases, certificates, and security patches
  • Work with team and peers to strive for continuous improvement through establishing and driving best practices and processes


  • Work with the project manager to support the technical aspects of project delivery including planning, estimating, quality, change and risk management
  • Create reports and KPI’s to monitor RPA usage and performance
  • Support the Senior Manager, Business Applications in developing automation strategy and execution
  • Manage multiple concurrent development projects in parallel
  • Build deep relationships with customers and be the trusted advisor for automatic projects


Minimum Hiring Requirements and Skills

  • Post-secondary in Computer Science or a related field
  • Ten (10) years’ experience in development 
  • Minimum Five (5) years’ experience in UiPath RPA Platform
  • Experience implementing and supporting RPA solutions at an Enterprise level
  • Exposure to full software development lifecycle, including design, configuration, integration, testing and support
  • Knowledge and experience using Python
  • Ability to present technical details to non-technical audiences
  • Proven analytical and problem-solving skills
  • Experience working in a team environment and interacting with multiple stakeholders




At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email


LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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