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Supervisor, Logistics

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Date: Mar 3, 2023

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!

LifeLabs Medical Laboratory Services is seeking an organized individual with excellent customer service and problem-solving skills to join our team as a Full-time Logistics Supervisor in Toronto, ON.



**Shift is most often 1pm-9pm but flexibility required. Evening/Weekend on call rotation**


The Logistics Supervisor will report into the Logistics Manager and is responsible for building and leading a strong logistics team through coaching, mentoring and continual feedback to team members, as well as selecting the right talent and fit for the team. The Logistics Supervisor will ensure efficient workflow and quality processes to meet our delivery standards and operational goals within their assigned site. Along with addressing Logistics, health and safety, performance there is a requirement to deal with and conflict issues in a timely manner and ensuring steps are put in place to eliminate future occurrences.




  • Provide leadership at Site and ensure quality, customer care and problem resolution at the site level
  • Lead, oversee and manage logistics team including hiring, onboarding, and training, scheduling, and managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
  • Manage day to day operation of their area and generally plan to weekly or monthly cycles.
  • Supports a work environment of continuous improvement with safety as a priority.
  • Accountable for timely execution of all pickups/deliveries and adherence to routing guidelines while adhering to a Master Route and Employee Schedule and deploying resources on an exception basis due to unscheduled absences.
  • Provide insight and feedback to monthly operations and finance reports.
  • Able to analyze and manipulate data proficiently in excel
  • Coordinate fleet repairs, annual licensing, insurance updates and adhere to maintenance schedules, investigating issues and daily variances. Troubleshooting and repair/return activities of all hardware required for shipment management.
  • Supervisors may be required to provide some on road duties.
  • Support SOPs, Regulatory Compliance, Reporting and Document Control processes


Knowledge and Skills


  • High School Graduate
  • 3+ years Logistics Experience
  • 3+ years Professional Driving Experience
  • Requires full valid Class G Driver’s license, clean driving abstract
  • Logistics Lead experience is a definite asset
  • Proficiency in Microsoft Excel
  • Experience dealing with unions

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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