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Technical Quality Specialist

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Date: Mar 16, 2023

Location: Toronto, ON, CA

Company: LifeLabs

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.


Make a difference – join the LifeLabs team today!


This is a full-time temporary role for 24 months reporting to the Sr. QRA Manager and will be located onsite at 100 International Boulevard, Etobicoke, or 3680 Gilmore Way, Burnaby. Health Benefits will be applicable.


Core Accountabilities

  • Collaborate with internal stakeholders to develop, standardize, and implement National laboratory processes and procedures
  • Prepare presentations, facilitate meetings, and track project deliverables to completion
  • Ensure National processes, procedures and forms remain current with applicable regulations, legislation and best practice
  • Facilitate National risk assessments to identify and mitigate risks associated with alignment/change
  • Provide support to Medical/Scientific, Supply Chain Management, Business Development, IT and other support departments as required


Minimum Qualification and Skills

  • College Diploma in Medical Laboratory Technology or equivalent education and experience
  • Current active registration with the College of Medical Laboratory Technologists of Ontario (CMLTO) and/or Canadian Society for Medical Laboratory Science (CSMLS)
  • Minimum 3-5 years of previous laboratory experience
  • Strong Technical and Quality Systems knowledge and understanding, to provide technical and scientific support to all internal customers
  • Proven ability to facilitate the processes used to design, develop, implement, monitor, control and continuously improve, a Quality Management System within a regulated environment.
  • Clear understanding of regulatory enforcement procedures and the business impact of failing to meet external regulatory requirements.
  • Demonstrated openness to change and ability to manage complexities
  • The ability to use sound risk management analysis to assess the regulatory and business impact of prioritizing goals
  • Excellent verbal communication skills to effectively communicate decisions and seek input
  • Excellent technical writing skills to create and maintain documentation
  • Strong organizational, change and project management skills to ensure that deliverables are achieved on schedule in a controlled manner
  • Project Management training and experience (an asset)


At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.


In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email


LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.


LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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